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How to prevent errors and misunderstandings

One of the most important ways you can assist a medical team is by taking an active role, staying on top of treat-ment recommendations and following instructions carefully.

Tell the truth
When you lie or misrepresent things you are not only slowing the process down but you may also be increasing the risk. Be honest about recreational drug use and alcohol consumption. This will reduce the risk of contra-indications and unexpected side effects.

Ask questions
Don’t wait until its too late. Be sure to ask about symptoms, side effects, treatment options, timing and potential challenges, especially upon discharge from hospital or when treatments change. 

Is surgery in the cards?
Be clear on what and why the surgery is being done and any impacts, recovery time and extra supports that will be needed. Make sure the family doctor and the surgeon/specialist are in communication to make arranging after-care at home less challenging. Connect with the hospital discharge planners or social workers to get “take home” instructions and arrange services.

Paperwork
Keep clear records and stay up to date. Be ready to share medication lists, health history, allergies, etc., at each appointment. Set up a sharable calendar and WhatsApp group with others involved to keep track of appointments, changes and updates.

Medication review
Make sure you understand what the medicine is for and how/when it should be taken and if it’s with or without food. Is driving safe? Will there be side-affects and how can they be handled. Could the medication interact with anything else? What about renewals?

Don’t miss appointments
Do your best to keep in-office or on-line appointments. Check-ups, follow-ups and wellness checks need to be timely as prescribed. Delays and rescheduling will slow diagnosis and, in all likelihood, hinder treatment plans and outcomes. If travel is involved leave plenty of time for traffic delays etc. Also be sure of directions and where to go when you get to the hospital or clinic to avoid being late. 

Be ready
You’ve likely got 15 or 20 minutes with the doctor or the medical team. Write down thoughtful questions and be clear about what’s been happening. Speak up. There’s nothing to be embarrassed about. If you are organized it’ll be the conduit to faster, better care.

Equipment safety
The introduction of technology or equipment as an aid to daily living and ability to function can make a remarkable difference. Be sure to purchase exactly what is prescribed from a reputable supplier and have necessary set-up, adjustments and fit done properly. Check out funding supports that may be available if costs are a concern.

Pharmacist’s role
Keep prescriptions at the same pharmacy location to avoid confusion. When you need help with medication information, side effects, refills and recommendations, work with your local pharmacist – especially when the doctor is hard to reach or the office is closed. You should also keep records and be careful with taking over the counter medications on your own—there may be contraindications and additional side affects if you aren’t transparent.  

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